Information We Collect
(a) Personal Information: When you interact with our Website, book appointments, or provide medical history, we may collect certain personal information, such as your name, contact information, medical history, and other details you provide voluntarily.
(b) Medical Information: As an osteopathy service provider, we understand the sensitive nature of medical information. In order to provide our services effectively, we may collect medical information from you, including health history, symptoms, and treatment details. This medical information is collected with your explicit consent and in compliance with the guidelines and regulations set forth by the Australian Health Practitioner Regulation Agency (AHPRA) and its relevant Codes and Guidelines.
(c) Usage Data: We may collect information about your use of our Website, including your IP address, browser type, referring/exit pages, and operating system. We may also collect information about your actions on our Website, such as the pages you visit and the links you click.
Use of Information
(a) We may use the information we collect for various purposes, including:
i. Providing and maintaining our Website and Services;
ii. Personalizing your experience on our Website;
iii. Managing appointments, including booking, rescheduling, and reminders, through the use of software such as Cliniko and Jane;
iv. Collecting and storing medical history and personal details necessary for providing osteopathy services, through the use of software such as Cliniko and Jane;
v. Communicating with you, responding to your inquiries, and providing customer support;
vi. Analyzing and improving our Website's performance and functionality;
vii. Sending you promotional materials or other communications, where permitted by applicable law and with your consent;
viii. Complying with legal obligations and enforcing our rights.
Sharing of Information
(a) Service Providers: We may engage trusted third-party service providers to assist us in operating our Website, managing appointments, and providing our Services. These service providers may have access to your personal information but are obligated to protect its confidentiality and use it solely for the purposes specified by us.
(b) Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests, such as court orders or government regulations.
(c) Health Practitioner Regulation: As an osteopathy service provider, we may be required to share your medical information with the Australian Health Practitioner Regulation Agency (AHPRA) in accordance with its guidelines and regulations. We will only share such information to the extent necessary and as permitted by applicable laws and regulations.
Third-Party Services and Links
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe we have collected personal information from a child under the age of 18, please contact us immediately, and we will take appropriate steps to remove such information from our records.